Krumlov 82, a holiday home in the centre of Český Krumlov

Cancellation Policy

Cancellation fees:

• free cancellation up to 14 days before arrival
• 100% of booking fee if cancelled less than 14 days before arrival

Additional Terms and Conditions

1. Prices and services

Approximate prices for accommodation and other services are listed in the accommodation provider’s presentation materials (website, brochures, etc.). However, the price specified in the accommodation voucher (hereafter referred to as “the voucher”) is the applicable price. The scope of services and prices provided under the accommodation agreement is based on the breakdown of such services and prices specified in the voucher. The accommodation provider has the right to change the agreed conditions of stay in situations beyond the provider’s control (e.g. force majeure).

2. Cancellation of stay by the customer

The customer is entitled to cancel his/her booking at any time before arrival. The cancellation shall be made in electronic written form (e-mail with delivery receipt) to the address info@krumlov82.cz. The time of cancellation of the stay is determined on the basis of the date and time the email is sent.

For larger groups, individual cancellation fees can be agreed.

The accommodation provider will not charge a cancellation fee if the customer could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his/her family, serious illness, military conscription, natural disaster. The customer shall submit to the accommodation provider a written proof of the above circumstances no later than 3 days after they occur.

3. Validity

The present Terms and Cancellation Policy form an integral part of the purchase order and accommodation voucher (voucher).